All sales are final.

Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 7 days of receiving your goods at sales@stalvey.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available, and if you have been approved for an exchange. If a replacement is not available, we will refund the full purchase price of your item, if you have been approved for a refund. We are not responsible for damages made in transit.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@stalvey.com.


Exchanges (if applicable)

We only replace items if the bag was damaged or could have been damaged before the product shipped. We are not responsible for damages made in transit.


Shipping

To return your product, you should contact us prior to shipping the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a return, you should consider using a trackable shipping service and purchase shipping insurance. We do not guarantee that we will receive your returned item.